Terms & Conditions

Last updated: August 2026

Sport Craft Limited (“we”, “our”, “us”) is founded by Robin & Natasha Brew and is the parent company for our specialist coaching services under Robin Brew Coaching, which includes Swim Craft and Tri Craft. Sport Craft Limited, through all our coaching services, is committed to making your coaching experience outstanding.

Who we are

Sport Craft Limited is responsible for the operation, booking and financial management of all services throughout the website www.robinbrewcoaching.com

Our registered UK Offices are

Sport Craft Limited
31 Bannawell Street
Tavistock
Devon
PL19 0DL
United Kingdom

Company Number: 14812505

Email: info@sport-craft.co.uk

1. Booking & confirmation

1.1 All coaching bookings are subject to availability and must be confirmed in writing via WhatsApp or email.

1.2 Your booking is only confirmed once the required deposit has been received and written confirmation has been provided by Sport Craft Limited.

1.3 We recommend booking as far in advance as possible to secure your preferred dates and time slots. While we will endeavour to accommodate last-minute requests, availability cannot be guaranteed.

1.4 Pool lane hire is subject to availability at the Barceló Lanzarote Active Resort. In the event that pool access becomes unavailable due to circumstances beyond our control, we will work with you to reschedule or provide a pro-rata refund.

2. Payment terms

2.1 Deposit Payment:

A deposit is required at the time of booking confirmation to secure pool lane hire and your coaching sessions. The deposit amount will be confirmed in your booking confirmation.

2.2 Balance Payment:

The remaining balance must be paid in full prior to the commencement of your first coaching session.

2.3 Payment Method:

All payments are to be made via bank transfer. Bank details will be provided upon booking confirmation via WhatsApp or email.

2.4 Payment Timeline:

For advance bookings (more than 14 days prior to your first session):

Deposit must be received within 48 hours of booking confirmation.
Balance must be received at least 7 days before your first session.
For short-notice bookings (within 14 days of your first session):
Deposit must be received immediately upon booking confirmation.
Balance must be received at least 48 hours before your first session.

For same-day or next-day bookings:

Full payment must be received before the session can commence.

2.5 Failure to provide payment within the required timeline may result in the cancellation of your booking and forfeiture of your deposit.

2.6 All prices quoted are in GBP (£) or EUR (€) as specified and include pool lane hire unless stated otherwise.

3. Cancellations & refunds

3.1 Cancellations by the Client:

Cancellations made more than 14 days before the first scheduled session will receive a full refund minus the deposit, which covers the pool lane hire commitment.
Cancellations made between 7-14 days before the first scheduled session will receive a 50% refund of the total amount paid (deposit is non-refundable).
Cancellations made less than 7 days before the first scheduled session are non-refundable.

3.2 Cancellations by Sport Craft Limited:

In the unlikely event that we need to cancel your coaching due to coach illness, injury, or unforeseen circumstances, you will be offered the choice of:

Rescheduling to alternative dates at no additional cost, or
A full refund of all fees paid (including deposit).

3.3 Adverse Weather or Pool Closure:

If open water sessions cannot proceed due to unsafe weather conditions, or pool sessions are cancelled due to facility closure beyond our control, we will endeavour to reschedule the session. If rescheduling is not possible within your available dates, a pro-rata refund or credit towards future coaching will be offered.

3.4 Rescheduling by the Client:

If you wish to reschedule your coaching sessions after confirmation, we will do our best to accommodate you subject to availability. However, rescheduling requests made within 7 days of your first scheduled session may be subject to additional pool hire charges if already committed.

3.5 No-Shows:

Failure to attend a scheduled session without prior notice will result in forfeiture of that session with no refund or credit.

3.6 Refund Processing:

All approved refunds will be processed within 14 working days of the cancellation request and returned via the original payment method.

4. Participant requirements

4.1 Age: Participants must be aged 13 or over for individual and group coaching sessions, unless part of a pre-agreed family coaching session.

4.2 Swimming Ability: Participants must be confident and competent swimmers able to complete at least 200 metres continuously in a pool environment. For open water sessions, participants must be comfortable swimming in deep water without lane ropes or a pool edge.

4.3 Health & Fitness: All participants must be in good general health and physically capable of participating in swimming or triathlon coaching. You must disclose any relevant medical conditions, disabilities, or injuries at the time of booking.

4.4 Supervision of Minors: Participants under the age of 18 must have a parent or legal guardian present at the pool or open water location during all coaching sessions.

5. Waiver of liability

5.1 Assumption of Risk:

By participating in any coaching session with Sport Craft Limited, you acknowledge that swimming, open water swimming, cycling, running, and triathlon training involve inherent risks, including but not limited to the risk of injury, illness, or in extreme cases, death. You voluntarily assume all such risks associated with participation.

5.2 Release from Liability:

You agree to release, waive, discharge, and hold harmless Sport Craft Limited, Robin Brew, Natasha Brew, and any associated personnel from any and all liability, claims, demands, actions, or causes of action whatsoever arising out of or related to any loss, damage, injury, or death that may be sustained by you while participating in coaching activities, whether caused by negligence or otherwise, to the fullest extent permitted by law.

5.3 Medical Fitness:

You confirm that you are physically and medically fit to participate in the coaching activities and that you have consulted with a medical professional if you have any doubts regarding your health or fitness. You agree that Sport Craft Limited is not responsible for any injury or health issue arising from undisclosed medical conditions or failure to seek appropriate medical advice.

5.4 Third-Party Facilities:

Coaching sessions take place at third-party facilities, including the Barceló Lanzarote Active Resort and public beaches/lagoons in Costa Teguise. Sport Craft Limited is not responsible for the condition, maintenance, safety, or operation of these facilities. You acknowledge that you use these facilities at your own risk.

5.5 Personal Belongings:

Sport Craft Limited is not responsible for any loss, theft, or damage to personal belongings during coaching sessions. You are responsible for the security of your own property at all times.

5.6 Open Water Risks:

Open water swimming carries additional risks including, but not limited to, cold water, currents, tides, marine life, underwater hazards, boat traffic, and unpredictable weather conditions. You acknowledge these risks and confirm that you are a competent swimmer capable of participating safely in open water environments.

5.7 Cycling and Running Risks:

For triathlon coaching, cycling and running activities carry risks including traffic, road conditions, mechanical failure, falls, and collisions. You acknowledge that you are responsible for ensuring your equipment is safe and roadworthy, and that you will follow all local traffic laws and safety guidelines.

5.8 Parental/Guardian Consent:

If the participant is under 18 years of age, the parent or legal guardian booking the session confirms that they have full authority to agree to these terms on behalf of the minor and accept all associated risks.

5.9 Indemnity:

You agree to indemnify and hold harmless Sport Craft Limited, Robin Brew, and Natasha Brew from any claims, damages, losses, or expenses (including legal fees) arising from your participation in coaching activities or any breach of these terms and conditions.

5.10 Insurance:

It is strongly recommended that all participants have their own personal accident and travel insurance that covers sporting activities. Sport Craft Limited does not provide insurance coverage for participants.

6. Use of images & video

6.1 Consent for Filming:

As part of our coaching methodology, video analysis is conducted both above and below water. By participating, you consent to being filmed for the purposes of coaching feedback and technical analysis.

6.2 Use of Media:

Sport Craft Limited may request permission to use photographs or video footage for marketing, promotional, or educational purposes (including website, social media, and promotional materials). Explicit consent will always be sought before any such use, and you retain the right to refuse without affecting your coaching services.

6.3 Privacy:

All video analysis and personal coaching materials will be stored securely and used solely for coaching purposes unless you provide explicit consent for wider use. Video files provided to you for coaching feedback remain your property.

7. Conduct & safety

7.1 Participant Conduct:

All participants are expected to conduct themselves respectfully and courteously at all times. Sport Craft Limited reserves the right to terminate any coaching session immediately without refund if a participant behaves in a manner deemed unsafe, disruptive, abusive, or inappropriate.

7.2 Coach’s Authority:

The coach’s instructions must be followed at all times for safety reasons. Failure to comply with instructions may result in removal from the session without refund.

7.3 Safety Equipment:

For open water sessions, participants may be required to wear a brightly coloured swim cap and/or tow float for visibility and safety. For cycling sessions, participants must wear an approved cycling helmet at all times. Sport Craft Limited will advise on specific equipment requirements in advance of your sessions.

7.4 Equipment Standards:

For triathlon coaching involving cycling, participants are responsible for ensuring their bicycles are roadworthy, properly maintained, and safe to use. Sport Craft Limited is not responsible for mechanical failures or equipment-related incidents.

7.5 Facility Rules:

All participants must comply with the rules and regulations of the Barceló Lanzarote Active Resort and any other venues used during coaching sessions. Failure to do so may result in removal from the premises and termination of coaching without refund.

7.6 Emergency Procedures:

In the event of an emergency, the coach will follow appropriate emergency procedures. You agree to cooperate fully with any emergency response actions and acknowledge that the coach may need to contact emergency services on your behalf if necessary.

8. Data protection & privacy

8.1 Data Collection:

Sport Craft Limited collects and processes personal data in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

8.2 Information We Collect:

When you book coaching services or subscribe to our newsletter, we may collect:

Name and contact details (email, phone number, WhatsApp)
Age and date of birth (where relevant for minors)
Medical information disclosed for safety purposes
Payment and booking information
Video and photographic content for coaching purposes

8.3 How We Use Your Information:

Your personal data is used solely for:

Processing and managing your coaching bookings
Providing coaching services and video analysis
Communicating about your sessions and scheduling
Sending newsletters and updates (with your consent)
Complying with legal obligations

8.4 Data Sharing:

We do not sell, rent, or share your personal information with third parties except:

When required by law
With payment processors for secure transaction processing
With the Barceló Lanzarote Active Resort solely for the purpose of pool lane bookings

8.5 Data Retention:

We will retain your personal data only for as long as necessary to fulfil the purposes outlined above or as required by law. Video analysis files will be deleted within 12 months unless you request otherwise.

8.6 Your Rights:

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Object to processing of your data
Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us at info@sport-craft.co.uk.

8.7 Security:

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

9. Intellectual property

9.1 Ownership:

All content on robinbrewcoaching.com, including text, images, logos, video content, and coaching methodologies, is the intellectual property of Sport Craft Limited and is protected by copyright laws.

9.2 Coaching Materials:

Video analysis and coaching materials provided to you remain the intellectual property of Sport Craft Limited but are licensed to you for personal use only. You may not share, distribute, or use these materials for commercial purposes without written permission.

9.3 Personal Use:

You may use coaching videos and materials provided to you for your own personal development and training purposes only.

10. Limitation of liability

10.1 General Limitation:

To the fullest extent permitted by law, Sport Craft Limited, Robin Brew, and Natasha Brew shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from or related to your participation in coaching activities, including but not limited to personal injury, loss of income, or damage to property.

10.2 Service Provision:

While we endeavour to provide the highest quality coaching services, Sport Craft Limited makes no guarantees regarding specific performance outcomes, competition results, or fitness improvements. Individual results vary based on numerous factors beyond our control.

10.3 Third-Party Services:

We are not responsible for any loss, damage, or injury arising from the use of third-party facilities, equipment, or services, including but not limited to the Barceló Lanzarote Active Resort, public beaches, roads, or any accommodation providers.

10.4 Maximum Liability:

In any event, Sport Craft Limited’s total liability to you for any claim arising from these terms and conditions shall not exceed the total amount paid by you for the specific coaching services giving rise to the claim.

10.5 Exceptions:

Nothing in these terms and conditions shall limit or exclude our liability for:

Death or personal injury caused by our proven negligence
Fraud or fraudulent misrepresentation
Any other liability that cannot be excluded or limited under applicable law

11. Force majeure

11.1 Sport Craft Limited shall not be liable for any failure or delay in performing its obligations under these terms and conditions where such failure or delay is due to circumstances beyond our reasonable control, including but not limited to:

Natural disasters, extreme weather, or “Acts of God”
Pandemic, epidemic, or public health emergencies
War, terrorism, civil unrest, or government restrictions
Strikes, labour disputes, or industrial action
Failure of third-party facilities or services
Travel restrictions or flight cancellations

11.2 In the event of force majeure, we will make reasonable efforts to reschedule your coaching or provide a refund or credit as appropriate to the circumstances.

12. Complaints & disputes

12.1 Complaints Procedure:

If you have any concerns or complaints about our services, please contact us as soon as possible at info@sport-craft.co.uk. We are committed to resolving any issues promptly and fairly.

12.2 Resolution:

We will acknowledge your complaint within 48 hours and aim to provide a full response within 7 working days.

12.3 Dispute Resolution:

If a complaint cannot be resolved through direct communication, both parties agree to attempt mediation before pursuing legal action.

13. General terms

13.1 Entire Agreement:

These terms and conditions constitute the entire agreement between you and Sport Craft Limited regarding the provision of coaching services and supersede any prior agreements or understandings.

13.2 Amendments:

Sport Craft Limited reserves the right to amend these terms and conditions at any time. Updated terms will be posted on robinbrewcoaching.com with a revised “Last Updated” date. Continued use of our services after changes constitutes acceptance of the updated terms.

13.3 Severability:

If any provision of these terms and conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

13.4 Waiver:

Failure by Sport Craft Limited to enforce any right or provision of these terms shall not constitute a waiver of that right or provision.

13.5 Assignment:

You may not assign or transfer your rights or obligations under these terms without our prior written consent. Sport Craft Limited may assign its rights and obligations to a successor entity.

13.6 Governing Law:

These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13.7 Contact:

For any questions regarding these terms and conditions, please contact us at:

Sport Craft Limited
31 Bannawell Street
Tavistock
Devon
PL19 0DL
United Kingdom

Email: info@sport-craft.co.uk